FAQ’s

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We ship worldwide, please contact us for a personalised quote for your country, if it is not an option at checkout. 

Fabrics are listed in 0.5m increments, this is so you can buy just as much as you need.
To order one metre of fabric please add 2 pieces to the cart. Your fabric will be cut in one continuous length where possible.
The prices are clearly set out in the product titles. 
Panels and bundles are priced per item/bundle.

We accept all major credit cards securely, via stripe. 
We also accept PayPal.
Clearpay allows you to pay in instalments, you can checkout using Clearpay, with a payment schedule set out by Clearpay. Your fabric will be sent out within our usual dispatch times, no need to wait until you have paid of the entire balance.
All payments must be made at the time of ordering.

Due to the timeframe in which we aim to post your orders out it may not be possible to change or cancel an order.
If you need to please message us ASAP. We can’t guarantee this. If we have posted your order out you will be unable to change or cancel your order.
However you can return the fabric at your own cost for a refund, minus initial postage costs.

Any orders sent out via DPD and other couriers will be fully track able. You will receive an email from DPD when we have posted your order out to you.

You can create an account under ‘ My Account’ at the top of the page, or in the menu if on mobile. 

Refunds will be issued if there is a fault with the fabric. Please send us an email detailing the issues with photographs of any damage. Please see our Return policy.
Flaws are considered within the scope of normal if they are within 10cm of the selvedge edge, or can fit under a 10p coin. Returns and refunds cannot be offered on items with flaws that fall into either of these categories.

We are very proud of our fabrics and only send out what we believe to be of high quality with no imperfections and we try and check over everything before it is sent out. However, mistakes do happen. If you happen to receive an item which is not as described or is damaged in any way, please contact us and send a photo of the damage and we will take it from there.

We offer a no fuss returns within 14 days from the day you received your order. If there is an item/s you would like to return, please contact us via email at hello@ukstretchfabrics.co.uk We will then provide you with returning details.

Items must be returned in their sent condition:

  • unwashed
  • uncut
  • must not smell of smoke/pets

We will be unable to refund if items are not in their original condition

Return delivery is at your cost and we recommend your items are returned via tracked delivery to make sure they reach us safely. Your refund will be issued within 7 days from the receipt of your returned items. Minus the initial postage costs. If your items are flawed, damaged or not as described the return postage will be covered by us.

We reserve the right to return your goods to you if these have been used.
Flaws are considered within the scope of normal if they are within 10cm of the selvedge edge, or can fit under a 10p coin. Returns and refunds cannot be offered on items with flaws that fall into either of these categories.

Delivery information:
❤️ Next day delivery is £5.50 with DPD to anyone in the UK mainland. (Highlands, and Islands have different postal options on the website.)
🧡 After your order has been placed, it is processed, cut, packed and dispatched within 2 working days. (If you order in our Sunday Drop you could have your fabric delivered on Tuesday or Wednesday)
💛 After you place an order we need to process the order, cut and pack it and all of the other orders that we have that day. This is not a quick process, & takes hours every day.
💚 Dispatch times are 1-2 working days, next day means it will be with you the day after it is dispatched. DPD parcels are fully tracked, with a 1 hour delivery window. DPD collect from us most days, but not every day due to their workload, no orders are collected on Friday, Saturday or Sunday.
💙 Royal mail postage is £4.00 this is second class delivery and takes 3-15 working days to be delivered after it is dispatched.
💜 If you order on Mondays, Tuesdays, Wednesdays and Thursdays before 12pm you could have your fabric the very next day! (with DPD)

Occasionally your order may be delayed, due to illness, or stock shortages. We aim to keep you updated if this is the case.
Dispatch times are subject to change.

Shipping is calculated based on value of your order.

  • All orders under £30 have the option of being sent via Royal Mail 2nd Class, the usual delivery time is 3 working days but it may take up to 15 working days for your order to arrive.
  • You will receive the email notification.
  • Please not this is not fully tracked service and the update is provided at the first delivery attempt.
  • If you miss the delivery or something goes wrong you can check for the status of the parcel.

For orders £30 and under the postage cost is £4.00

  • All orders over 2kg are sent via DPD Next day, fully tracked, with delivery options and a 1 hour delivery time slot on the day of delivery.
  • The usual delivery time, after dispatch (we aim to dispatch within 48h), is 1 working day but it may take up to 2 days.
  • You will receive an email from us with link to tracking info.
  • It’s a fully tracked service, with a 1 hour delivery window.
Orders placed between 4pm on Thursday’s – Sunday night’s will be posted on Monday.
DPD do not collect on Friday, Saturday or Sunday.
We do not visit the post office over the weekend due to the pandemic, we are limiting post office trips to 2-3 times a week.
By holding orders placed on Friday, Saturday and Sunday it makes postage more affordable for our customers who wish to add fabrics from the Sunday drop.

If you haven’t received your order within the timescale above please get in touch with us via email hello@ukstretchfabrics.co.uk

You can combine orders using the code:
combineorders

This code is only to be used when combining postage on an order that has NOT yet been shipped.
Please do not use this code unless you have an open order with UK Stretch Fabrics.

Orders over £200 automatically qualify for FREE UK Mainland SHIPPING

WE SHIP WORLDWIDE

Shipping price is calculated based on order weight and country.

  • Parcels under 2kg are sent by Royal Mail International.
  • Delivery time vary depending on country but usually around 5-7 working days.
  • Parcels over 2kg are sent via courier, we use UPS, DPD and LANDMARK depending on shipping country.
  • This is fully tracked service.
  • You will receive email with tracking details
  • Depending on location delivery takes between 5-20 working days.

If you haven’t received your parcel within the above timescale please get in touch via email

If you have made an order and decided you wanted to add to your order, you can and when it comes to the checkout on the second order, make sure to use the code: combineorders . This will give you a free postage option to select. You can only use this code if you have paid postage on an un-dispatched item. If you use this code otherwise, your items wont be posted until postage is paid.