Refund Policy
We offer a no fuss returns within 14 days from the day you received your order. If there is an item/s you would like to return, please contact us via email at [email protected]. We will then provide you with returning details.
Items must be returned in their sent condition:
- unwashed
- uncut
- must not smell of smoke/pets
We will be unable to refund if items are not in their original condition.
Flaws are considered within the scope of normal if they are within 10cm of the selvedge edge, or can fit under a 10p coin. Returns and refunds cannot be offered on items with flaws that fall into either of these categories.
Return delivery is at your cost and we recommend your items are returned via tracked delivery to make sure they reach us safely. Your refund will be issued within 7 days from the receipt of your returned items. The original postage costs will not be refunded.
We reserve the right to return your goods to you if these have been used.
Return Policy
We are very proud of our fabrics and only send out what we believe to be of high quality with no imperfections and we try and check over everything before it is sent out. However, mistakes do happen. If you happen to receive an item which is not as described or is damaged in any way, please contact us and send a photo of the damage and we will take it from there.
Flaws are considered within the scope of normal if they are within 10cm of the selvedge edge, or can fit under a 10p coin. Returns and refunds cannot be offered on items with flaws that fall into either of these categories.
Postage
If Royal mail or DPD fail to deliver within their given timeframe we will contact the courier service providers directly to try and resolve the issue. Refunds will not be issued without investigation, which can take 2-3weeks to complete, after the couriers given delivery timeframe has passed.
Returns for items that have not arrived during the timeframe agreed (Royal mail 3-14days, DPD 1-3working days) will be processed at our discretion, postage costs will not be refunded.